shipping policy
Updated 05/02/2025
Order Processing
Upon receiving an order, non-customizable products are typically processed and shipped within 4–7 business days. Customizable products may require additional processing time depending on the level of customization requested, and it would take a minimum of 4-7 business days. Customers are encouraged to place orders well before significant events to ensure timely delivery.
Delivery Delays
Delivery timelines provided on our website are estimates and may be affected by factors beyond our control, including but not limited to natural disasters, government restrictions, or public holidays. Customers will be notified of any significant delays via their registered email or phone number.
Delivery Issues
Shipping and delivery are considered complete when:
- The product is delivered to the address provided at the time of purchase.
- The recipient or an authorized individual accepts the delivery.
- Incorrect addresses provided by the customer.
- Refusal to accept the product by the recipient.
- Unavailability of the recipient during delivery.
Force Majeure
Craftsbuy shall not be held liable for delays caused by unforeseen circumstances beyond our control, such as natural disasters, pandemics, or government-imposed restrictions.
