privacy policy
Updated 06/02/2025
Craftsbuy is committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect your data. This Privacy Policy outlines our practices regarding data collection, usage, and protection.
Data Collection
We collect the following types of data:
- Personal Details: Name, email address, phone number, shipping address, and payment information provided during registration or purchase.
- Customization Data: Photos, messages, and other inputs provided for personalized products.
- Usage Data: Information regarding user interactions with our website, including location data for shipment tracking and analytics.
Data Usage
Your data is used exclusively for the following purposes:
- Order Fulfillment: To process and deliver your orders efficiently.
- Business Analytics: To analyze customer preferences, improve website functionality, and enhance user experience. All analytics are conducted in-house and data is not shared with third parties.
- Shipment Tracking: To provide real-time updates on the status of your orders.
- Customization Services:To create and deliver personalized products based on the customization data you provide.
Customization Data Management
- Customization data is deleted from Craftsbuy’s servers as soon as your account is deleted.
- Customers may also request deletion of customization data at any time by contacting us. Such requests will be honored promptly.
- Note: Deletion of customization data does not affect your order history or sales records, which are retained for tax and accounting purposes.
Data Security
We employ industry-standard security measures to protect your data. While we strive to ensure the highest levels of protection, no system is immune to cyberattacks or data breaches. In the unlikely event of a breach, we will notify affected users promptly and take necessary remedial actions.
Data Retention
- Even if you choose to delete your account, your order history will be retained for compliance with legal, tax, and accounting obligations.
- Retention of order history ensures that we meet our auditing and regulatory requirements.
Third-Party Sharing
Craftsbuy does not share your personal data with any third party, except as required for fulfilling orders (e.g., shipping partners) or complying with legal obligations.
Cookies Policy
At Craftsbuy, we use cookies to enhance your browsing experience, personalize content, and analyze website traffic.
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, mobile phone) when you visit a website. These files contain data that allow the website to recognize your device, remember your preferences, and provide you with a more efficient experience.
Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: These cookies are necessary for the basic functioning of our website. They allow you to navigate the site, use its features (such as adding items to your cart), and complete purchases. Without these cookies, certain services on the website would not be accessible.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to improve the performance and functionality of the site.
- Functional Cookies: These cookies track your browsing habits to show you relevant ads based on your interests, both on our website and across other sites. They help us deliver more personalized advertising and improve the effectiveness of our marketing campaigns.
How We Use Cookies
- Order Fulfillment: Cookies help us maintain your shopping cart and track the status of your orders as you navigate through our website.
- Analytics and User Experience: We use cookies to collect data about how you use our website to improve functionality and offer better services.
- Customization Services: Cookies enable us to remember your customization preferences and ensure the personalized products you create are saved for later use.
Consent for Cookies
By continuing to browse our website, you consent to the use of cookies as described in this Privacy Policy. You may withdraw your consent at any time by adjusting your cookie preferences in your browser settings.
Changes to This Cookies Policy
We may update this Cookies Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. Any changes will be reflected by the “Last Updated” date at the top of this section.
Your Rights
- You have the right to access, modify, or delete your personal data at any time by contacting us at info@craftsbuy.in.
- For customization data deletion requests or account termination, please ensure to reach out via your registered email for verification purposes.
